Resources to Quickly Help You With Your Banking Needs

Aug 29, 2025, 00:20 AM by Nuvision 
 

Your time is valuable, and we want to ensure you have the best experience possible when needing assistance with your banking needs.

Did you know that many of our services are also available to you without needing agent assistance? Here are 10 great member resources that can quickly help you with your banking needs:

  1. Make a Payment – We provide helpful video tutorials for setting up recurring payments and Digital Banking Instructions. If you do not use digital banking, you can also make a payment.
  2. Skip-a-Pay – You can complete this by logging in to your digital banking account and going to the "Services" menu. Then choose "Skip-a-Pay". You can also click here to complete the easy online form.
  3. Send a Domestic Wire – You can send a wire quickly by logging into your digital banking account. Go to the "Transactions" menu, then chose "Wire Transfers", or you can also click here to complete the form online.
  4. Locate a Branch – You can quickly and easily find your closest branch and ATM.
  5. Contact Us – Click here to see our contact information, mailing addresses, or submit feedback.
  6. Provide Proof of Insurance – You can submit your insurance information, or call 1-877-633-1612 (available 24/7).
  7. Travel/Purchase Notification – Plan on traveling or using your debit or credit card for a purchase outside of your normal spending routine? Notifying us is easy! Within digital banking, go to "Card Management" in the menu and click "Travel/Purchase Notifications" at the bottom of the page.
  8. Check your balances, transaction history, internal transfers, or get our routing number – You can do all of this and more with our Virtual Member Support. Call 800-444-6327 to interact with our virtual agent 24/7.
  9. Update Your Contact Information – You can login to digital banking, go to the "Settings" menu and choose "Update Contact Information".
  10. Enroll in Digital Wallet – We have improved the overall Digital Wallet experience, including an option for a one-time-password when adding your card to digital wallet. Click here for instructions on adding your card.

These tools are here to give you more options and save you time. We hope you find these resources helpful.