ENHANCED AUTHENTICATION USER GUIDE


Enhanced Authentication provides an additional level of security to safeguard against phishing scams, credential theft, and online account takeovers (OATs). It simplifies the login process by providing easy options like biometric authentication, which makes it quicker and more convenient to verify your identity. Members are encouraged to follow these instructions for self-help. This guide provides simple, step-by-step instructions to help manage and protect your digital banking accounts. It ensures a safe and smooth experience while keeping your information secure.

Download the Enhanced Authentication User Guide


 

First Time Enrollment  +

Follow these steps to enroll in Enhanced Authentication:

  1. At initial login, use the Secure Access Code (SAC) to authenticate your login
  2. Select the method to receive your Secure Access Code (SAC)
  3. Enter the Secure Access Code (SAC)
  4. A notification will be presented for “Experience heightened security”
    5. a. Select “Yes, I want to proceed”, to navigate to the Advanced Authentication page, where you will be guided on how to add a trusted device.
    b. If "Maybe Later” is selected, the option for "Experience heightened security" will be ignored, and it will reappear the next time you log in.
  5. Once a trusted device is added you will be set up for enhanced authentication
Advanced Authentication  +

Manage trusted devices, browsers, and passkeys for secure authentication:

To Register a Trusted Mobile App:

  1. Once a mobile device is considered “trusted” you will only be prompted when certain transactions reach an amount determined to be high-risk
  2. Visit the Google Play or Apple Store from your new mobile device
  3. Download the Nuvision CU mobile app
  4. Log in to the Nuvision CU mobile app
  5. A push notification will be sent to the primary trusted device to add the new device
  6. Select “Yes” to confirm the login from the new device
  7. The device has been successfully linked; it will appear in the “Mobile Banking App” tab

To Register a Trusted Browser:

  1. Log into digital banking through a new browser
  2. A push notification will be sent to the primary trusted device to authenticate the request
  3. A prompt will display asking if you want to trust this new browser
  4. Click the “Trust this browser” button
  5. Your device has been successfully linked; it will appear in the “Trusted Browser” tab


To Register a Trusted Pass Key:

  1. Log in to digital banking
  2. Choose “Settings” from the navigation menu
  3. Select “Advanced Authentication” from the dropdown menu
  4. Select “Create Passkey On This Device” or “Mobile phone via QR Code” button
  5. Enter the device friendly name, e.g. “Jane’s iPhone 13”.
  6. Selecting “Create Passkey On This Device”
    7. a. You will be prompted to store the passkey using either biometric authentication or by creating a unique password for the passkey.
  7. Selecting “Mobile phone via QR Code”
    8. a. Scan the QR code using your mobile device and the passkey will be established on the mobile device
  8. The Passkey has been successfully linked; it will appear in the “Passkeys” tab
Biometrics Authentication  +
Biometric authentication utilizes the distinct biological features of individuals to confirm their identity. It compares physical attributes with saved authentication data for verification.

 

  1. Log in to digital banking
  2. Choose “Settings” from the navigation menu
  3. Select “Advanced Authentication” from the dropdown menu
  4. Click on the toggle option in the “Biometrics” section
  5. Select “Accept” to activate biometrics on your device
  6. A message will be displayed confirming that biometrics have been enabled for your device
    7. a. For future logins or transaction approvals, you’ll be prompted to authenticate using your biometrics instead of entering a password.
    b. If biometric data changes (e.g., new fingerprint added), you’ll receive a notification and may need to re-enable biometrics
Removing Trusted Devices  +
Changing the status of a trusted device is a sensitive security matter. Once a device is marked as trusted, it
can be used to confirm any transaction. To remove a trusted device, you must first verify your identity using
another trusted device. You can remove any trusted device from a browser, but you can only add passkeys
as trusted devices through a browser.

 

  1. Log in to digital banking from your primary trusted device on the mobile app
  2. Choose “Settings” from the navigation menu
  3. Select “Advanced Authentication” from the dropdown menu
  4. Under “Trusted Devices”, find the device marked as “Primary”
  5. Select the “Remove Device” option next to the primary device
  6. A push notification will be sent to the secondary trusted device
  7. Select “Yes” to remove the device from the Advanced Authentication page
  8. Once confirmed, the primary device is removed, and another trusted device will be promoted as primary
Removing a Primary Trusted Device  +
Multiple trusted mobile devices can be assigned. However, one primary device will be assigned to
authenticate the request. When removing your primary device, a warning is displayed as follows. After
confirming, the current device will be made the new primary device.

 

  1. Log in to digital banking from your primary trusted device on the mobile app
  2. Choose “Settings” from the navigation menu
  3. Select “Advanced Authentication” from the dropdown menu
  4. Under “Trusted Devices”, find the device marked as “Primary”
  5. Select the “Remove Device” option next to the primary device
  6. A push notification will be sent to the secondary trusted device
  7. Select “Yes” to remove the device from the Advanced Authentication page
  8. Once confirmed, the primary device is removed, and another trusted device will be promoted as primary

NOTE: If no other device exists, you’ll need to set up a new primary device before continuing.