WILL I NEED TO RE-ENROLL IN DIGITAL BANKING?
Yes. Your BHCEFCU online banking profile will not be moved to Nuvision’s digital banking platform and you will need to enroll as a first-time user starting September 21, 2026.

HOW DO I ENROLL IN DIGITAL BANKING?
Select the “Enroll in Digital Banking” option from the home page of www.nuvisionfederal.com or click here.

WHAT INFORMATION DO I NEED TO ENROLL IN DIGITAL BANKING?
At the time of enrollment, the following information will be required:

• Last Name
• Social Security Number
  
• Date of Birth
• Zip Code
• Preferred Username

IF I HAVE ISSUES WITH MY FIRST TIME LOGIN FOR DIGITAL BANKING, WHO CAN I CONTACT FOR ASSISTANCE?
Please reach out to us at 800-444-6327 and ask to speak with a team member or visit any of our branch locations.

WILL I HAVE ACCESS TO THE HISTORY OF MY ACCOUNTS AFTER ENROLLMENT?
Account history prior to September 21, 2026 will be accessible through eStatements. All activity on your accounts after September 21 will be available in the transaction activity for each account as well as future eStatements.

HOW DO I REQUEST STATEMENTS THAT DO NOT DISPLAY THROUGH DIGITAL BANKING?

There are multiple options for requesting statements not available online:

• Use the Statement Request Form available through digital banking to request all your account statements during a specified period of time
• Contact us by phone at 800-444-6327 and ask to speak with a team member
• Visit any of our branch locations

WILL THERE BE ANY COST FOR REQUESTING OLDER STATEMENTS?

Fees for statement copies will be waived for the first 6 months, beginning September 21, 2026.

WHAT TYPE OF ACCOUNTS WILL BE AVAILABLE WHEN I ENROLL IN DIGITAL BANKING?

Checking, Savings, Certificates, and all loans (including Mortgages) will be available upon enrollment starting September 21.

Credit Cards will be available at a later date. Continue using your BHCEFCU credit card and making your payments as you do today. We'll provide advance communication about future changes to your current credit card account, including any action you may need to take.

WILL I HAVE THE ABILITY TO MANAGE MY DEBIT CARD THROUGH DIGITAL BANKING?

Yes. Debit card controls will be available under the Card Management feature.

WILL I HAVE ACCESS TO BILL PAY AND MY PREVIOUS BILL PAY HISTORY THROUGH DIGITAL BANKING?

No. Bill Pay information from your BHCEFCU online banking will not be moved to a Nuvision digital banking profile.

WILL MY BILL PAY PAYEES BE ACCESSIBLE THROUGH THE NUVISION BILL PAY PLATFORM?

No. Your Bill Pay payees will not be moved to a Nuvision digital banking profile.

WILL MY RECURRING BILL PAY PAYMENTS STILL PROCESS?

No. Your recurring Bill Pay payments will not be moved to a Nuvision digital banking profile. You will need to set up your payees within Nuvisions digital banking platform.

WILL RECURRING OR ONE-TIME TRANSFERS ALREADY SCHEDULED BETWEEN BHCEFCU ACCOUNTS CONTINUE AFTER SEPTEMERB 21?

Yes. Recurring and one-time transfers that were set up before September 21 will continue to process after the transition. You do not need to set up these transfers again.   

WILL I NEED TO RESCHEDULE MY ACCOUNT ALERTS?

Yes. Account alerts will need to be rescheduled beginning September 21, 2026. The enrollment options for alerts are accessible under “Services” by selecting “Alerts”.

WHAT MONEY MOVEMENT SERVICES WILL I HAVE ACCESS TO THROUGH DIGITAL BANKING?

We currently offer the following money movement options:

• Internal Transfers (transfers between accounts on your profile)
• External Transfers (transfers to external accounts in your name)
• Member to Member Transfer (transfer to another member within Nuvision Credit Union)
• Zelle®
• Wires
• Bill Pay
  
• Loan Payments
• Mobile Deposit

HOW CAN I ENROLL IN ZELLE?

Within digital banking select “Transactions” then “Send Money with Zelle®”

WHAT ARE THE CUT-OFF TIMES FOR SAME DAY ACH AND WIRE PROCESSING?

Both ACH and Wires have a cut-off time of 12:30PM PT for processing a transaction during the current business day. Any transactions initiated after the cut-off will be processed the following business day.

DO YOU SUPPORT INTERNATIONAL WIRES THROUGH DIGITAL BANKING?

At this time, only Domestic Wires are offered through digital banking. International wires may be completed through any of our branch locations.

DOES NUVISION OFFER A MOBILE BANKING APP?

Yes. The Nuvision mobile app is available for download in both the Apple and Google Play store through your Apple or Android mobile devices.

IS THE MOBILE APP ONLY AVAILABLE FOR PHONES?

The mobile app is accessible on both phones and tablets for Apple and Android and is also compatible with Apple Watch.

DOES THE MOBILE APP SUPPORT BIOMETRIC AUTHENTICATION?

Yes. The mobile app will support the biometric authentication methods offered by the type of phone or tablet used for login. If you do not wish to use biometrics, a four-digit PIN may be established as a substitute security measure.

WHAT SUPPORT OPTIONS ARE AVAILABLE FOR DIGITAL BANKING?

We offer multiple options for digital banking support. Both Secure Messaging within Digital Banking and Live Chat allow for you to reach out while in an active session. You may also contact us by phone at 800-444-6327 or visit any of our branch locations.

DOES NUVISION SUPPORT QUICKEN AND QUICKBOOKS ACCOUNTING SOFTWARE FOR USE WITH DIGITAL BANKING?

Yes. Nuvision supports both WebConnect and Express WebConnect options for both solutions.