Get a Suspicious Call or Text? Here’s What You Should Know

Recently, scammers have been targeting financial institutions by calling or texting their members and posing as a representative from that company. These types of scams are becoming more common across the financial industry, as fraudsters look for new ways to trick people into giving up personal information.

We want to make sure you know what to watch for and how to protect yourself. While Nuvision’s systems remain safe and secure, scammers will sometimes impersonate trusted institutions to try and catch people off guard. If you ever get a call or message from someone claiming to be from Nuvision, asking you to confirm suspicious activity or perform a transaction, and it doesn’t feel right—trust your instincts. It might be a scam.

These fraudsters are attempting to compromise the security of your account by asking you to:

• Provide your digital banking credentials; or
• Provide a secure access code to your account; or
• Allow access your device through a screen sharing application.

The best way to protect yourself in these situations is to call us directly.

Scammers may sound trustworthy and legitimate.

Scammers are good at what they do and have no issues taking advantage of your trust. They might initially appear legitimate by providing personal information, using a local phone number, showing up with a caller ID that says Nuvision, or sounding like a real representative over the phone.

Some fraud victims have reported that searching the scammer’s phone number on Google caused their bank to show up as the first result. This does not indicate the caller is who they claim to be. The best way to confirm the caller’s identity is to call us directly at 800-444-6327.

To protect yourself from scammers, please take these steps:

• Beware of requests for personal information – We will never initiate a call or send a text asking for sensitive financial or personal information, PIN numbers, or online banking logins. The only time we would ask for your information is after an action you’ve initiated, such as signing in to online banking, sending money, or when you call us directly. Do not give your information to someone over the phone without confirming their identity.
• When in doubt, call our main customer service line at 800-444-6327 – If you are in doubt that a caller is truly from Nuvision, hang up the phone and call the number listed on  our website or the back of your debit or credit card.

We are committed to providing you with the information necessary to safely, securely, and conveniently carry out your banking activities. If you have any further questions or would like additional tips on protecting your information, please  click here or call 800-444-6327 to speak to a representative.