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Virtual Member Support at Nuvision Credit Union.

COMING SOON

Welcome to Virtual Member Support at Nuvision Credit Union.

To further enhance your banking experience, we've introduced 24/7 Virtual Member Support.


Virtual Member Support is here to guide you through your inquiries and transactions, ensuring you receive prompt and accurate assistance with the personal touch you value. It's our commitment to ensuring your banking journey is smooth, accessible, and always member-focused.


What is Virtual Member Support?


When members call Nuvision Credit Union for assistance, our new Virtual Member Support can now quickly help with requests or find answers to many questions. It can still easily direct callers to a team member during business hours. By offering Virtual Member Support, we are able to provide service to our members 24/7 and create a seamless interaction at any time of day or night. 


What can Virtual Member Support assist you with?


It’s simple really. You ask our Virtual Member Support a question and you will get an answer right back. Here are just some of the things it can help with.


  • Routing number

  • Branch hours

  • ATM/Branch locations

  • Loan application

  • Open an account

  • Schedule an appointment

  • Dial an extension

  • Online Statements

  • Enroll for online banking


  • Loan Rates

  • Account balance

  • Transaction history

  • Internal transfer

  • Deposit status

  • Make a loan payment

  • Loan due date inquiry

  • Update account information

  • Reset online password

How to Effectively Communicate with Virtual Member Support

The best way to communicate with Virtual Member Support is by speaking in short, clear commands

Example commands:


  • Say “Transfer money”, rather than saying, "I want to transfer money from my Savings 0000 to my Checking 0031"

  • Say “Loan Rates”, rather than saying, "I need rates for a 2024 SUV."

Other useful tips when speaking to Virtual Member Support:


  • Try to avoid speaking if the Virtual Member Support is speaking

  • Listen for the instructions

  • Repeat information only if asked

  • Speak clearly, and slow enough to be understood

  • Reduce background noises and other conversations

  • Avoid using speaker phone


Why did Nuvision choose to add Virtual Member Support in addition to our Member Contact Representatives?

Nuvision strives to provide an exceptional member experience. We invest in technology to add new ways to safely serve our members when they need us. Virtual Member Support offers a 24/7 experience, providing members an option to self-serve and to get instant answers. Virtual Member Support will help by answering members' most frequent questions, while leaving the more complex questions to our Team Members. 




Nuvision's Virtual Member Support FAQ

Why is Nuvision using Virtual Member Support?  +

Nuvision aims to safely assist our members in the quickest and most efficient manner. Virtual Member Support will be able to provide answers to frequent questions 24/7.


How accurate is Virtual Member Support?  +

Virtual Member Support is able to accurately respond to many different questions and will continue to expand to answer more questions to better serve our members’ needs.


Are my interactions with Virtual Member Support secure?  +

Interactions with Virtual Member Support are safe and secure by using the latest encryption technology. Nuvision's team continuously monitors for potential security vulnerabilities.


Is Virtual Member Support only available during business hours?  +

Virtual Member Support is available for your convenience 24/7.

Is there a fee to use Virtual Member Support?  +

No, Virtual Member Support is complimentary, offered by Nuvision to enhance our member experience.


What languages does Virtual Member Support respond to?  +

Virtual Member Support is only able to understand and respond in English at this time.


Will Virtual Member Support be able to answer and respond to more inquiries in the future?  +

Yes, Virtual Member Support will have additional capabilities in the coming year, as well as a dedicated team that will look at opportunities to improve and enhance Virtual Member Support’s features.


Will Virtual Member Support be available in other channels other than the phone?  +

We hope to utilize Virtual Member Support in different channels in the future.


Can Virtual Member Support help me open a new membership?  +

Yes! Virtual Member Support can direct you to the online membership application to become a Nuvision member. We also have team members ready to assist you during business hours if needed.


What information do I have to give in order to use Virtual Member Support?  +

Depending on your request, Virtual Member Support may ask for additional information to verify your identity. This may include authentication questions.


Can Virtual Member Support answer my loan application questions?  +

Yes, if Virtual Member Support cannot answer your question during business hours, you will be given the option to speak with a Team Member.


Can Virtual Member Support put me in touch with an actual Team Member if my question cannot be answered?  +

Yes, if Virtual Member Support cannot answer your question during business hours, you will be given the option to speak with a Team Member.


Virtual Member Support can perform the following account functions: reviewing account balances and transaction history, making online payments, and performing account transfers  +

Virtual Member Support can answer all of these and more! Below is a list of what it can assist you with:


  • Routing number

  • Branch hours

  • ATM/Branch locations

  • Loan application

  • Open an account

  • Schedule an appointment

  • Dial an extension

  • Online Statements

  • Enroll for online banking


  • Loan Rates

  • Account balance

  • Transaction history

  • Internal transfer

  • Deposit status

  • Make a loan payment

  • Loan due date

  • Update account information

  • Reset online password


Will Virtual Member Support authenticate my account before revealing personal information?  +

Yes, you will be authenticated before any personal information is provided.


Do you keep a record of my conversations with Virtual Member Support?  +

Yes, we keep a record of your conversation with our Virtual Member Support to improve your future experiences, and when transferred to a Team Member, we leverage it to assist you as quickly as possible.


How do I skip using Virtual Member Support? I only want to speak to a live person.  +

If you prefer not to use Virtual Member Support, during normal business hours you can speak to a Team Member by following the prompts. But we hope you will try out this new self-service option to get the quickest answer to your questions.


Can I use the Virtual Member Support for my business or trust account?  +

At this time Virtual Member Support is only set up for personal accounts . You can get answers to commonly asked questions, such as branch hours, locations, or self-serve options. During normal business hours you will be transferred to a Team Member if you need account specific information.