NEW AND IMPROVED PHONE SYSTEM
Introducing Nia!—Your Nuvision Intelligent Assistant.
Nia is our new and improved AI financial assistant, built to make your life easier. Nia will guide you through your inquiries and transactions, ensuring you receive prompt and accurate assistance. It’s our commitment to ensuring your banking journey is smooth, accessible, and always member-focused.
What is Nia (Nuvision Intelligent Assistant)
Nia is your new and improved telephone AI financial assistant. When members call Nuvision Credit Union for assistance at 800.444.6327, Nia can quickly help with common banking requests or find answers to many questions. If Nia cannot resolve your request, she will connect you to a team member to resolve your needs during business hours. Nia can provide many services to our members 24/7 and creates a seamless and secure interaction at any time of day or night.
What can Nia assist you with?
Nia is simple and secure. You can ask Nia a question and receive an answer right away. Here are just some of the things Nia can help with.
Routing number
Branch hours
ATM/Branch locations
Schedule an appointment
Online Statements
Enroll in Digital Banking
Account balance
Transaction history
Transfer funds between accounts
Deposit status
Make a loan payment
Loan due date inquiry
Reset online password
How to Effectively Communicate with Nia
The best way to communicate with Nia is by speaking in short, clear commands
Example commands:
Say “Transfer money”, rather than saying, "I want to transfer money from my Savings 0000 to my Checking 0031"
Say “Loan Rates”, rather than saying, "I need rates for a 2024 SUV."
Other useful tips when speaking to Nia:
Try to avoid speaking if Nia is speaking
Listen for the instructions
Repeat information only if asked
Speak clearly, and slow enough to be understood
Reduce background noises and other conversations
Avoid using speaker phone
Why did Nuvision choose to upgrade the phone system?
Nuvision strives to provide an exceptional member experience and to constantly innovate and enhance our offerings. We invest in technology to add new ways to securely serve our members when they need us. Nia offers a 24/7 experience, providing members an option to self-serve and to get their banking needs met, anytime / anywhere. Nia will help by answering your most frequent questions, while leaving the more complex assistance to our Team Members.
Nuvision Intelligent Assistant FAQ
Nuvision aims to provide secure access to your accounts and enable you to bank from the convenience of your phone anytime / anywhere. Nia will be able to provide answers to frequent questions and enable a robust telephone banking experience 24/7.
Nia is able to accurately respond to many different questions, direct you to online resources, and provide a vast number of telephone banking services.
All Interactions with Nia are safe and secure by using the latest encryption technology. Nuvision's team continuously monitors for potential security vulnerabilities.
Nia is available for your convenience 24/7.
No, Nia is offered by Nuvision to all of our members at no cost. This is a benefit of your membership!
Nia is only able to understand and respond in English at this time.
Yes, Nia will have additional capabilities in the coming year, as well as a dedicated team that will look at opportunities to improve and enhance its features, understanding, and services offered.
Yes! We plan to use the same technology in our Live Chat offering which you will be able to access through our website, and within our online banking platform. This is on our road map to complete by end of year.
Not at this time, however this is in our roadmap. For now, all you have to do is ask for new account assistance and it will transfer you to a team member that can assist you duriung business hours.
Depending on your request, Nia will ask for additional information to verify your identity. The protection and security of your account is our top priority. This may include personal identifiers as well as account specific authentication questions.
Not at this time, however this is on our roadmap. For now, all you have to do is ask for new loan assistance and Nia will transfer you to a team member that can assist you during business hours.
Yes, if Nia cannot answer your question during business hours, you will be given the option to speak with a Team Member. By letting Nia know the reason for your call, we can route you to the most experienced team member to assist with your inquiry.
Routing number
Branch hours
ATM/Branch locations
Schedule an appointment
Online Statements
Enroll in Digital Banking
Transaction history
Transaction history
Transfer funds between accounts
Deposit status
Make a loan payment
Loan due date inquiry
Reset online password
Yes, the security and protection of your account is our top priority and you will be authenticated before any information is provided.
Yes, we keep a record of your conversation with Nia to improve your future experiences, and when transferred to a Team Member, we leverage it to better assist you.
If you prefer not to use Nia during normal business hours, you can speak to a Team Member by simply asking to speak with a Team Member. But we hope you will try out this new self-service as it is the same information our Team Members have and will help you avoid any wait times.
At this time Nia is only able to assist with your personal accounts. You can get answers to commonly asked questions, such as branch hours, locations, or many self-serve options. During normal business hours you will be transferred to a Team Member if you need any business or trust specific information.
