WILL I NEED TO RE-ENROLL IN DIGITAL BANKING?
No. Your digital banking profile will be moved to Nuvision’s digital banking platform and will be accessible on February 18, 2025

HOW DO I LOGIN TO DIGITAL BANKING?

• Go to www.nuvisionfederal.com
• Enter your SafeAmerica online banking username in the “Login” field
• Select “Forgot Password?”
• Request your Secure Access Code (SAC) by phone, SMS, or email
• Confirm your SAC
• Create your new password
• Verify your information
• Register your device (optional)
• Accept the digital banking Terms & Conditions

IF I DIDN’T HAVE DIGITAL BANKING AT SAFEAMERICA HOW DO I ENROLL?
Select the “Enroll in Digital Banking” option from the home page of www.nuvisionfederal.com or click here.

WHAT INFORMATION DO I NEED TO ENROLL IN DIGITAL BANKING?
At the time of enrollment, the following information will be required:

• Member #
• Social Security Number
• Last Name
• Date of Birth

IF I HAVE ISSUES WITH MY FIRST TIME LOGIN FOR DIGITAL BANKING, WHO CAN I CONTACT FOR ASSISTANCE?
Please reach out to us at 800-844-6327 and ask to speak with an agent or visit any of our branch locations.

WILL I HAVE ACCESS TO THE HISTORY OF MY ACCOUNTS AFTER ENROLLMENT?
Account history prior to February 16, 2025 will be accessible through paper statements or e-Statements. All activity on your accounts after February 16 will be available in the transaction activity for each account as well as future e-Statements.

HOW FAR BACK WILL E-STATEMENTS BE AVAILABLE AT THE TIME OF ENROLLMENT?
Up to two years of statements will be available through e-Statements at the time of enrollment.

HOW DO I REQUEST STATEMENTS THAT DO NOT DISPLAY THROUGH DIGITAL BANKING?

There are multiple options for requesting statements not available online:

• Use the Statement Request Form available through digital banking to request all your account statements during a specified period of time
• Contact us by phone at 800-444-6327 and ask to speak with an agent
• Visit any of our branch locations

WILL THERE BE ANY COST FOR REQUESTING OLDER STATEMENTS?

Fees for statement copies will be waived for the first year, beginning February 16, 2025.

WHAT TYPE OF ACCOUNTS WILL BE AVAILABLE WHEN I ENROLL IN DIGITAL BANKING?

Checking, Savings, Certificates, and all non-mortgage loans will be immediately available upon enrollment. Credit Cards will be available on or before February 21. Mortgage loans will be available on or before February 25.

WHO CAN I CONTACT WITH QUESTIONS ABOUT MY MORTGAGE LOANS BEFORE THEY ARE AVAILABLE THROUGH DIGITAL BANKING?

For questions or assistance on your mortgage loans prior to availability online, please contact 844-324-7796 option 1.

WILL I HAVE THE ABILITY TO MANAGE MY DEBIT AND CREDIT CARDS THROUGH DIGITAL BANKING?

Yes. Both debit and credit will be available under the Card Management feature.

WILL I HAVE ACCESS TO BILL PAY AND MY PREVIOUS BILL PAY HISTORY THROUGH DIGITAL BANKING?

Yes. Bill Pay information from your SafeAmerica digital banking will be moved to your Nuvision digital banking profile.

WILL MY BILL PAY PAYEES BE ACCESSIBLE THROUGH THE NUVISION BILL PAY PLATFORM?

Yes. Your Bill Pay payees will be moved to your Nuvision digital banking profile.

WILL MY RECURRING BILL PAY PAYMENTS STILL PROCESS?

Yes. Your recurring Bill Pay payments will be moved to your Nuvision digital banking profile and continue to process according to your previous setup.

WILL I NEED TO RESCHEDULE MY RECURRING TRANSFERS, OR LOAN PAYMENTS?

Yes. Previously scheduled recurring transfers or payments will need to be rescheduled beginning February 18, 2025. Below is a list of all recurring transaction types which will need to be rescheduled.

• SafeAmerica Credit Union deposit account to a SafeAmerica Credit Union deposit account transfer
• SafeAmerica Credit Union deposit account to a SafeAmerica Credit Union loan or credit card payment
• External deposit account to a SafeAmerica Credit Union loan or credit card payment
• External deposit account to a SafeAmerica Credit Union deposit account transfer
• SafeAmerica Credit Union deposit account to an External deposit account transfer

WILL I NEED TO ADD MY EXTERNAL ACCOUNTS IN NUVISION’S DIGITAL BANKING?

Yes. External accounts previously added and verified through the SafeAmerica Credit Union online banking will need to be added and re-verified through Nuvision digital banking

WILL I NEED TO RESCHEDULE MY ACCOUNT OR CARD ALERTS?

Yes. Both account and card alerts will need to be rescheduled beginning February 18, 2025. The enrollment options for alerts can be found here:

• Account alerts are accessible under “Services” by selecting “Alerts”
• Card alerts are accessible under “Card Management” then select “Card Details” followed by “Alerts”. Please note card alerts will need to be set up for each individual card.

WHAT MONEY MOVEMENT SERVICES WILL I HAVE ACCESS TO THROUGH DIGITAL BANKING?

We currently offer the following money movement options:

• Internal Transfers (transfers between accounts on your profile)
• External Transfers (transfers to external accounts in your name)
• Member to Member Transfer (transfer to another member within Nuvision Credit Union)
• Zelle®
• Wires
• Bill Pay
• Credit Card Payments
• Loan Payments
• Mobile Deposit

CAN I CONTINUE TO USE THE ZELLE APP AFTER THE MERGER?

Beginning February 15, 2025, the Zelle app will no longer work with your debit card. Zelle access will now be through digital banking and will require re-enrollment in the Zelle services.

HOW CAN I ENROLL IN ZELLE?

Within digital banking select “Transactions” then “Send Money with Zelle®”

WHAT ARE THE CUT-OFF TIMES FOR SAME DAY ACH AND WIRE PROCESSING?

Both ACH and Wires have a cut-off time of 12:30PM PT for processing a transaction during the current business day. Any transactions initiated after the cut-off will be processed the following business day.

DO YOU SUPPORT INTERNATIONAL WIRES THROUGH DIGITAL BANKING?

At this time, only Domestic Wires are offered through digital banking. International wires may be completed through any of our branch locations.

DOES NUVISION OFFER A MOBILE BANKING APP?

Yes. The Nuvision mobile app is available for download in both the Apple and Google Play store through your Apple or Android mobile devices.

IS THE MOBILE APP ONLY AVAILABLE FOR PHONES?

The mobile app is accessible on both phones and tablets for Apple and Android and is also compatible with Apple Watch.

DOES THE MOBILE APP SUPPORT BIOMETRIC AUTHENTICATION?

Yes. The mobile app will support the biometric authentication methods offered by the type of phone or tablet used for login. If you do not wish to use biometrics, a four-digit PIN may be established as a substitute security measure.

WHAT SUPPORT OPTIONS ARE AVAILABLE FOR DIGITAL BANKING?

We offer multiple options for digital banking support. Both Secure Messaging and Chat allow for you to reach out while in an active session. You may also contact us by phone at 800-444-6327 or visit any of our branch locations.