Debit Card Fraud Communication

What is happening?

We are seeing increased fraud attempts on Nuvision debit cards and have determined that there is an ongoing card-related fraud impacting the industry at large. We want to assure you that we continue to monitor the situation and have deployed all mitigation available to protect our members. As valued members, we want to help keep you informed and have included additional information with important details on what you should be aware of.

How could this card fraud impact me?

This type of card fraud is caused when fraudsters use an auto-dialer to predict card numbers and then attempt transactions to identify card numbers that come back with an approval code. Most of these attempts are flagged as fraudulent and are declined before ever posting to the account.

When a transaction has a high potential for this type of fraud, the card will be blocked, and no further transactions will be allowed on this debit card. A representative from our fraud team will contact you to verify if fraud has occurred on your card.

If fraud is confirmed, you will need a new debit card. The representative will confirm that a new card will be sent, which could take up to 7-10 days. Should you wish to receive a card sooner, please visit a Nuvision branch and a new debit card will be provided to you.

If you are contacted by our fraud detection center, you will never be asked for confidential information, such as your card number, account information or other identifying information, such as your social security number. You will only be asked to verify if a transaction is legitimate.

Should you have any concerns, please visit your local branch or call us at 800-444-6327, which is the contact number on the back of your card.

Has my  personal identifiable information been compromised?

No. Your personal information, such as your name, social security number, phone number, address, PIN, and account numbers have not been compromised because of this fraudulent activity.  Only the card number has been compromised, and it is critical that the card be closed, and a new card be issued. This will be a new card number and if you have any reoccurring payments tied to your existing debit card, then you will need to update those payments with the new card number.

Is this the same as a card compromise or breach?

No, the card numbers were not compromised through a security breach.  This was based on fraudsters working aggressively to guess card data.

Does this mean that a counterfeit card has been created?

No. Nuvision now issues CHIP enabled cards that prevent fraudsters from creating counterfeit cards to perform in-person transactions.