Member Centricity

Good Evening Juan,

My name is Regulo Adan, and my wife and I will be closing escrow on our new home tomorrow morning. I am writing to you because I wanted to inform of the extremely excellent and professional service that we received from one of your loan consultants, Al Mora.

First, let me give you a little background about our financial situation. My wife is self employed and runs a successful jewelry design business, however her income was not high enough to qualify for a loan in the amount that we needed. I have a short sale on my record, therefore making it impossible for me to qualify for any kind of loan.

Or so we thought.

We had worked with so many lenders, and as expected, they either could not help us or had some very extreme terms that were simply unrealistic. Eventually, we had to accept these terms because we just loved the home so much.

When we thought all hope was lost, Al contacted me at the 11th hour. He was recommended to me by another lender who had said he wouldn’t be able to help, so Al was already familiar with our situation. He informed me that he would be able to help. I didn’t believe him, but I said “Well you have all my information. If you can find me something in the next couple of days, that would be great. If not, I’ve already found a loan that I am wiling to move forward with.” His response: “I know I can make this happen.”

In two days, he did. Not only did he find us a loan with VERY favorable terms, he was able to execute everything in such a quick and efficient manner! I had even requested an extension on close of escrow because I didn’t think Al could make it happen, but he got it done so fast that we actually had everything ready two weeks early! I’ve bought a home before and it was NOWHERE NEAR as seamless as this transaction was.

Al responded to every one of my questions/correspondence/rantings in an extremely timely fashion. My realtor stated that he has never worked with any lender that was so efficient, and I completely agree. Without Al, my wife and I would have never been able to step into our dream home.

Please, whatever commendation you can give Al, I highly recommend that you give it to him. He was the epitome of the perfect loan consultant and he deserves to be recognized! My wife and I are very satisfied customers and when we are ready to refinance, we hope and pray that Al is there! Thank you Al!

If you have any questions or need any further clarification, please do not hesitate to contact me.

Kind Regards,
Regulo A.

“We love NuVision. Our mortgage consultant worked with us to get the lowest rate possible. We also got a lower rate on our car loan and they helped our son re-finance his vehicles. NuVision is not just for California. We live in Washington.” ~ Diane M.

“You saved me a ton of money. I really appreciate you! I have recommended all my friends to you. Keep up the great customer service!” ~ Dale Martin

equal housing opportunity lenderNCUA