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Don't be a Victim: Smishing and Vishing

Have you ever received a text message or an automated phone call on your cell phone saying there's a problem with your account? You're given a phone number to call or a website to log into and asked to provide personal identifiable information-like an account number, PIN, or card number-to fix the problem.

Beware: It could be a "smishing" or "vishing" scam attempting to collect your personal information. While most cyber scams target your computer, smishing and vishing scams target your mobile phone, and they're becoming a growing threat as more consumers own mobile phones. (Vishing scams also target land-line phones.)

"Smishing"-a combination of SMS texting and phishing-and "Vishing"-voice and phishing-are two of the scams the FBI's Internet Crime Complaint Center (IC3) is warning consumers about.

Here's how smishing and vishing scams work: Criminals set up an automated dialing system to text or call people in a particular region or area code (or sometimes they use stolen customer phone numbers from banks or credit unions). The victims receive messages like: "There's a problem with your account," or "Your ATM card needs to be reactivated," and are directed to a phone number or website asking for personal information.

Here are some tips to protect your personal information:
  • Never respond to text messages or automated voice messages from unknown or blocked numbers;
  • Never disclose personal information (social security/account/debit card numbers, PINs) to unsolicited calls, text or emails;
  • Always use published phone numbers when contacting your financial institution, not the phone number provided in the voice mail, text message or email. With NuVision, that phone number is 800.444.6327.
Click here for more information on our website.

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