Exciting Credit Card Changes are Headed Your Way in June!


Below are some helpful FAQs we hope will help prepare you for this process:




In early June you will receive a new EMV, chip-enabled, Visa Platinum card. Your new card will have a new design and new card number.

Your new card can be activated starting June 17, 2018. If you have any pre-authorized or recurring debits (health club, insurance, subscriptions services, cable, utilities, etc.) on your card, you will need to update those merchants with your new card information.

You may continue to use your current card through midnight June 16, 2018. Do not use your current Nuvision Federal Credit Union card after that date. Transactions will be denied.

No. Your Nuvision Debit Card will not be impacted.

Coming in late 2018, you will have access to the following new features:

  • Enhanced card controls: You’ll have peace of mind knowing that you can easily turn your card off within minutes when your card is misplaced or stolen. This will help you block potential fraudulent transactions while you locate you lost card or report your card stolen.
  • Instantly issued cards: No need to wait for your card in the mail. You can get your new or replacement credit card instantly at Nuvision branches. Cards are issued on the spot!
  • Design your own card: you will soon have the option to customize your Nuvision credit card. By uploading a personal custom image for display on the front of your credit card, it’s simple and easy to turn it into a personal statement.

Your Annual Percentage Rate will remain unchanged. All current credit cardholders will keep the current fixed rate.

With the change to a new processor, your due date may change. Beginning with your June payment, your payments due dates may be moved to later dates. If your payment is not received by the due date, late fees may apply.

You can continue to make payments through Nuvision Online Banking, our Call Center or at any Nuvision branch. However, if you currently mail your payments or if you’ve set up advance or automatic electronic payments to pay your credit card bill, such as Bill Pay, please reset with your new card number and/or payment address:

  • Nuvision Federal Credit Union
    PO Box 60510
    City of Industry, CA 91716-0510

Your existing PIN will expire. You will need to call toll-free number 888.886.0083 to select your own PIN.

Your existing Alerts will not be converted. You will need to establish Alerts for your new card beginning Monday, June 18, 2018:

  • Log into Online Banking at nuvisionfederal.org.
  • Click Mobile Banking & Alerts under Additional Services tab.
  • Select your email / text preferences and Alert types.
  • Click Activate.

They will automatically transfer to your new Nuvison credit card account. This includes payments, credit and purchase transactions.

You can continue to make payments through Nuvision Online Banking, our Call Center or at any Nuvision branch. However, if you currently mail your payments or if you’ve set up advance or automatic electronic payments to pay your credit card bill, such as Bill Pay, please reset with your new card number and/or payment address:

  • Current Rewards Program
    • Starting June 8, you will not be able to redeem your current rewards points.
    • All unused points will be transferred into our new program.
    • You will be able to redeem your rewards points again after July 15, 2018.
  • New Rewards Program
    • You will continue to earn 1 point for every dollar spent and use your points to redeem for gifts, travel, and 1% cash back.
    • Transactions beginning June 8, 2018 will be scored for points to be redeemed under the new rewards program and added to the total that is transferred.
    • Point information will not be available to you from June 8 until July 15, 2018
    • To view and redeem points:
  • Log into Online Banking through nuvisionfederal.org
  • Click Credit Card tab
  • Click the CU Rewards icon.
    • New points will be redeemable for up to 4 years from the date the points were earned
    • Points will be calculated once per month when your credit card statement is produced